Customer Support Channels
A 60–Minute Support Ticket Response Time Guarantee
Every assistance request you send to us will be responded to within maximum 60 min. In case your ticket or email requires additional assistance from an admin, we will timely forward it and leave a note to let you know that your case is being worked on. If you order the Admin Services package, all of the server administration services included there will be executed at a time that is suitable for you.
A Topflight Customer Support Service
Should you require assistance using our Web Site Control Panel or with any of the applications that we have preinstalled on the dedicated server for you, you can get in touch with our technical support staff at any moment through the ticketing system. Also, should you require assistance managing your server, you can order our Admin Services package, that includes OS updates on a weekly basis, troubleshooting and installation services, server monitoring and rebooting procedures, backup hard disk drive space, etcetera.
An Intuitive Help Section
We have provided our Web Site Control Panel with a comprehensive knowledge base, which includes elaborate explanations of all its features and functions. Also, we have created exhaustive video tutorials that will further reveal to you how to carry out a particular operation or solve a frequently experienced problem. The how–to articles and the tutorial video clips are easily accessible from each Web Site Control Panel section through the Help and Videos buttons located in the top right corner.