A 99.9% Server Uptime
We have set up our cloud website hosting platform using reliable hardware and strongly tweaked software. Our sysadmins have installed a customized version of Security–Enhanced Linux on each of our servers in order to ensure the highest level of safety and stability. We have set up a number of DDoS prevention devices in addition to highly effective firewall software to make sure our internal network is impregnable and secure.
Our cloud website hosting services plans feature a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our uptime guarantee stays the same.
A 99.9% Network Uptime
In addition to our cloud hosting system, we’ve also built our own internal network in all our datacenters. Everything is based on top–of–the–line hardware parts supplied by Juniper. Furthermore, on every router, we have put a firewall with an elaborate algorithm so as to sift out all dubious requests.
This way, in each of our data centers – in our US data center, in our UK data center, in our data center FI, in our Eastern Europe data center and in our AU data center, you can enjoy a 99.9% network uptime guarantee. And this guarantee applies to all hosting services in each and every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. In case you’re not content with our hosting services, or if you consider them inadequate, or if you decide that you must use a VPS hosting services rather than a cloud hosting package – you will get a refund, no questions asked.
All domain name registrations are non–refundable, but you’ll keep full control over your domain names even when you cancel your web hosting account with us.
24/7 Technical Support
We’ve carefully selected each individual member of our 24x7 support department so that we can offer the best possible support service that you can possibly get. Each one of our tech support engineers has many years of experience dealing with web hosting accounts behind his back, so they know very well what they are doing. Plus, they’re available to you 24/7 – you will be able to touch base with them whenever you want and they’ll reply back to you ASAP.
Their average ticket response time is less than twenty minutes, whereas with other web hosting firms you are forced to wait around for days. What’s more, we offer you a 1–hour response time guarantee. Irrespective of what happens, your enquiries will be replied to within sixty minutes.