If your web hosting provider offers live chat support, you are able to speak with an agent in real-time and learn helpful info or get an issue resolved promptly. The basic advantage of using chat compared to calling to talk with a live person is that you'll need just a computer with access to the world wide web, which means that you won't pay any rates in case you are in a different country or state. What's more, it will be much simpler to copy and paste information such as domains, usernames or error messages in other words details which are sometimes hard to provide to the other party over the phone. The live chat is also a considerably quicker option to contact your web hosting company's support team in comparison to using a ticketing system. Last, but not least, in case some issue requires a bit more time to be resolved, you'll be able to do something else entirely while you wait for guidance on the live chat, therefore you won't waste time - something that's not possible in case you are on the telephone.
Live Chat Support in Cloud Website Hosting
Together with the phone and ticket support, we supply live chat support too. You can contact us every single day, including weekends and holidays, and we can give you more details about the cloud website hosting services that we supply in case you are not a customer yet, or about common and billing questions when you already have an account. Although for solely technical matters you will need to open a trouble ticket to the technical support, since such issues require extra time to be dealt with, you can still get in touch with us on the live chat for some technical info. For instance, we can help you set up an email address in your email client or troubleshoot a number of problems, saving you plenty of time. Even when our phone lines are already off for the day, you can speak to a live person.