If your web hosting provider offers live chat support, you are able to speak with an agent in real-time and learn helpful info or get an issue resolved promptly. The basic advantage of using chat compared to calling to talk with a live person is that you'll need just a computer with access to the world wide web, which means that you won't pay any rates in case you are in a different country or state. What's more, it will be much simpler to copy and paste information such as domains, usernames or error messages in other words details which are sometimes hard to provide to the other party over the phone. The live chat is also a considerably quicker option to contact your web hosting company's support team in comparison to using a ticketing system. Last, but not least, in case some issue requires a bit more time to be resolved, you'll be able to do something else entirely while you wait for guidance on the live chat, therefore you won't waste time - something that's not possible in case you are on the telephone.