There are a handful of ways in which you can get in touch with the hosting company whose services you are using, but the one that you’ll always find no matter which company you choose is a ticketing system. It is the easiest form of communication for a variety of reasons. In case no technical support staff member is available at the moment and they are all engaged, a telephone call may not be responded to, but a ticket will always be received. Also, you can copy and paste large bits of information without the need to worry about printing errors, and if a specific problem requires more time to be solved or a number of responses have to be exchanged, all the info will be in the exact same place, so each party can always see the comments written by the other one. The drawback of using tickets to touch base with your web hosting company is that they’re usually separate from the web hosting platform, which suggests that if you have to provide information or to adhere to guidelines, you’ll have to use at least 2 different admin consoles and this number might rise if you want to manage a handful of domains. Moreover, many web hosting providers reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting around for a response.
Integrated Ticketing System in Cloud Website Hosting
Our cloud website hosting services come bundled with an integrated trouble ticket system, which is part of our in-house created Hepsia Control Panel. In stark contrast with other analogous tools, Hepsia will allow you to manage everything associated with the hosting service itself in one location – invoices, files, e-mails, tickets, etc., eliminating the necessity to sign in and out of different admin dashboards. If you have any technical or pre-sales questions or any problems, you can post a ticket with just a few clicks of the mouse without the need to leave your Control Panel. In the meantime, you may choose a category and our system will present you with a number of informative articles, which will give you additional info and which may help you resolve any particular problem even before you actually submit a ticket. We guarantee a ticket response time of maximum 1 hour, even if it is a weekend or a public holiday.