The access to the customer and technical support that a cloud website hosting company offers will tell you a lot about the services that they supply as well. In case you can use just e-mail messages and / or tickets, you have most likely found some reseller not the actual website hosting supplier. When this is the case, you will have to wait for a few days in order to get an issue resolved as your reseller may not be checking their communication regularly or they may have to get in touch with the actual website hosting company for extra assistance. If the supplier offers different options for communication with fast response time available anytime, they're almost certainly the top provider, not just a reseller. Which means that you will take advantage of well-timed assistance and high quality support because they will have direct access to the servers where your account is. Regardless of the trouble - sales or technical, it's always much better to have the option to contact your website hosting company right away via your favourite way of communication.
24/7 Customer Support in Cloud Website Hosting
The customer and tech support services for all of our cloud website hosting plans are round-the-clock, therefore you can forget all about waiting for a few days so as to get assistance. If you are not our client yet, you can phone us, chat with a representative or send an email message. If you do have an account, you can open a support ticket on top of the other three options for communication. You're able to pick the best way to contact us depending on where you are or the equipment you're using. We're able to assist you for almost any webhosting-related query that you have or problem that you can encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you can open a ticket, but even in this situation the maximum response time will never exceed one hour.